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Please read the following important terms and conditions before you buy our services and check that they contain everything you want and nothing that you are not willing to agree to. Summary of some of your key rights: • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used. • The Consumer Rights Act 2015 says: • you can ask us to repeat or fix the services if they are not carried out with reasonable care and skill, or get some money back if we can’t fix it; • if a price hasn’t been agreed upfront, what you ’re asked to pay must be reasonable ; • if a time hasn’t been agreed upfront, it must be carried out within a reasonable time . • This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06. • The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
• Your legal rights and responsibilities;
Who are we?
We
are ACET-UK Limited, a company registered in England
and Wales under company number:
12388830
.
1.1 If you use our services, you agree to be legally bound by this contract. 1.2 This contract is only available in English. No other languages will apply to this contract. 1.3 When using any services, you also agree to be legally bound by our website terms and conditions and any documents referred to in them . The said documents form part of this contract as though set out in full here. 1.4 The services we provide are provided for personal and non-commercial use only. The payment customers make are paid towards the time and effort made by the assigned tutor or tutors and the administration and delivery of services. 1.5 Customers must only upload files that they have the right to share. The Company is not responsible for any files that are shared by Customers. 1.6 Customers must not reproduce, modify, distribute or display the materials or services in any way. The Company are not responsible for any use of the materials or services in breach of this provision. 1.7 Tutoring Services means such tutoring services as are requested by Customers which may include research support, assessment, assignment, lab report, essay writing, tutoring, proofreading and academic writing. 1.8 All Tutoring Services and materials provided are provided as an example of research or reference for learning purposes, or as a sample on how to perform academic writing. If you use the services and/or materials we provide for any other purposes, in particular but not limited to submitting our work or work product to an academic institution as your own, the Company believes such use to be dishonest and will not be responsible for the consequences of such use. 1.9 All Intellectual Property Rights and Copyright in the services and materials provided remain with the company. 2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please: 2.1.1 Click on KEY INFORMATION 2.1.2 Contact us using the contact details at the top of this page. 2.2 The key information we give you by law forms part of this contract (as though it is set out in full here). 2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it. 3 Your privacy and personal information 3.1 Our Privacy Policy is available at www.acetuk.co.uk . 3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information. 4.1 Below, we set out how a legally binding contract between you and us is made. 4.2 You place an order on the site by completing the registration form at www.acetuk.co.uk. The registration will include all relevant information such as name, email address, University, department, level, latest degree, telephone number etc. It is your responsibility to provide accurate details. Should any difficulties arise during the process of account creation, please contact our Support team by using email, WhatsApp or the messaging service available in our website. Should any of your contact details change over time, it is your sole responsibility to update your profile at www.acetuk.co.uk accordingly or inform our Support team of such changes. To learn about how we deal with information kept on the website, please see our Privacy Policy at www.acetuk.co.uk. 4.3 Please read and check your registration carefully before submitting it. You will be able to correct any errors before submitting your order (task) to us. 4.4 When you have completed your registration, we will acknowledge it by email. This acknowledgement does not, however, mean any order has been accepted by us. 4.5 You make a request for Tutoring Services. This is your request for service from us. It should include the detailed requirements of the service requested, a specification of the sources to be used and the deadline for provision of the completed work. The Services will be provided as original content. 4.6 If you have requested that specific sources should be used, you must provide the sources to us by uploading them on to our platform using the “ New Request” or “Manage Requests” button. If you fail to upload the relevant materials there will be additional charges for locating them and paying any fee for them. Those fees will be payable before the completed work is provided to you. 4.7 Following receipt of your request for Tutoring Services we will contact our tutors to establish if we can carry out the work requested. We will then provide you with a quotation for the cost of completing the work. If you would like to proceed with the quotation, you then confirm to us in writing which quotation is accepted. 4.8 We will email or WhatsApp you to confirm this (Confirmation Message). At this point: 4.8.1 A legally binding contract will be in place between you and us; and 4.8.2 The fee specified in the quotation you have accepted is payable. 4.9 Once a legally binding contract is confirmed, changes to the scope of the Tutoring Services may only be made by agreement between the you, the Company and the Tutor. If the changes increase the Tutoring Services in volume, complexity or by a reduction in the time to complete there may be additional fees payable. 4.10 We will not start to provide the services until the fee specified in the quotation is paid and, if you want us to commence work during the cancellation period, we must receive your request for us to start work during the cancellation period. 4.11 If you request us to revise the work carried out, we may request additional fees for any such revision. The additional fee is payable before the work is carried out. 4.12 If you are under the age of 18 you may not buy services from the site . 5.1 You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period. This is further explained in clauses 5.5 and 5.6 below. 5.2 The cancellation period will expire after 14 days from the day of the conclusion of the contract. The contract is concluded when you are sent the Confirmation Message. 5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details above. 5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 5.5 We will not start providing the services during the 14-day cancellation period unless you ask us to. When an order is confirmed, you will be given the option to request for us to start providing the services during the cancellation period. By doing so, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (ie the work is completed). If you do not do that, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request. 5.6 This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired. 5.7 This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this page. See also clause 10 below. 6.1 If you cancel this contract, we will reimburse to you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us: 6.1.1 For the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or 6.1.2 The full price under this contract, if you lost your right to cancel this contract because the services were fully performed (ie the work was completed) during the cancellation period. 6.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. If you incurred transaction fees in making the payment to us our reimbursement will not include those transaction fees. 6.3 If you make the payment within the United Kingdom, we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you make the payment from outside the United Kingdom, transaction fees will be deducted from the reimbursement. 7 Carrying out of the services 7.1 We will carry out the services by the time or within the period specified in the request as set out in the Confirmation Email (see clause 4.6). If you and we have agreed no time or period, we will carry out the services within a reasonable time. 7.2 You will be able to track the progress of your order using your personal account on the Website. 7.3 We will deliver the work through your account on the website or by email or WhatsApp communication to you at the addresses or numbers completed by you in the registration. 7.4 The work requested is deemed complete three days after the deadline provided. If you do not believe the delivered order meets the requirements of the order you must notify us within the 3 days period. If we agree that the delivered services did not meet the requirements of the order we will arrange for revision or correction free of charge. 7.5 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed. 8.1 We accept payments by Bank Transfer or through PayPal . 8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. 8.3 Payment is due when we send you the Confirmation Message. If you fail to make the payment when due and have specified a time limit for completion of the Tutoring Services, we may be unable to provide the Tutoring Services by that time limit. In that case we will advise you when the work will be completed. 8.4 If your payment is not received by us, we may charge interest on any balance outstanding at the rate of 8 percentage points per year above the Bank of England base rate. 8.5 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6. 8.6 All prices are in pounds sterling (£) (GBP) and include such VAT as may be payable at the applicable rate, but exclude any transaction fees. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition: 9.1.1 Where the price has not been agreed upfront, the cost of the services must be reasonable; and 9.1.2 Where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time. 10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please: 10.1.1 Contact us using the contact details at the top of this page; or 10.1.2 Visit the citizens advice website www.citizensadvice.org.uk or call 03454 04 05 06. 10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. 10.3 If the services we have provided to you are faulty, please contact us using the contact details at the top of this page. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract. 12 Limitation on our liability 12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: 12.1.1 losses that were not foreseeable to you and us when the contract was formed; 12.1.2 losses that were not caused by any breach on our part; 12.1.4 losses to non-consumers. No one other than a party to this contract has any right to enforce any term of this contract. 14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page. 14.2 If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court. 14.3 If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings. 14.4 Relevant United Kingdom law will apply to this contract. If you want to take court proceedings, the courts of the region of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. The company providing the services is: ACET-UK Limited of 1 & 3 Kings Meadow, Osney Mead, Oxford OX2 0DP Website www.acetuk.co.uk Telephone +44 (0) 7413 739721 Email address info@acetuk.co.uk The services provided: research support, assessment, assignment, essay writing, tutoring, proofreading and academic writing services. Price payable: The price is calculated according to the work required, the amount of work that will need to be undertaken to complete the work and the deadline. Obligations on the company: to supply the services agrees in accordance with the terms agreed Additional fees: obtaining source materials where they are not provided by the customer and for additional work beyond that requested. Payment terms: Payment is required in advance and before the company instructs its tutors to carry out the work. Cancellation rights: within 14 days of agreeing a legally binding contract. The right can be exercised by the customer contacting the Company in writing. Complaints Handling Policy: contact info@acetuk.co.uk After sales services: contact info@acetuk.co.uk |
